Confidential Page 1 Field Operations Manual Chapter One – Overview and Policies
Confidential Page 10 Edited 10-01-2009 Communication - (continued) In communicating with the General Contractor/Site Supervisor, you, as the Su
Confidential Page 11 Edited 10-01-2009Communication - (continued) In communicating and interfacing with the customer; you, as the Subcontractor
Confidential Page 12 Field Operations Manual Chapter Two Installation and Service Procedures
Confidential Page 13 Edited 6-17-2008 Installation and Service Dispatch Procedures Installation Work: When DMX has a new installation to be co
Confidential Page 14 Edited 10-01-2009 Installation and Service Dispatch Procedures - (continued) Service Call Dispatch: When dispatching a serv
Confidential Page 15 Edited 10-01-2009Installation and Service Dispatch Procedures - (continued) Service Call Dispatch: The following procedure i
Confidential Page 16 Edited 6-17-2008 Installation and National Service Dispatch Procedures - (continued) DMX National Accounts: DMX National
Confidential Page 17 Edited 10-01-2009 Installation Closeout Procedure When a DMX installation is complete, the Subcontractor must send the signe
Confidential Page 18 Edited 10-01-2009 Field Service Call Closeout Procedure When a field service call is complete, the Subcontractor must call D
Confidential Page 19
Confidential Page 2 Table of Contents CHAPTER ONE - OVERVIEW I. MISSION STATEMENT II. COMPLIANCE AND CONFIDENTIALITY III. INSTALLATION
Confidential Page 20 Field Service Call Close Out Procedures - (continued) If a service call is incomplete, requires a additional time, a return
Confidential Page 21 Edited 10-01-2009Returned Material Authorizations (RMA's) For DMX installations and service work, as the DMX Subcontr
Confidential Page 22 Field Operations Manual Chapter Three – Administration
Confidential Page 23 Edited 10-01-2009 I. Invoicing for Contracted Installations Invoices must be submitted to DMX in a timely manner, no later
Confidential Page 24 II. Invoicing for Field Service Work Invoices must be submitted to the DMX office shown on the Work Order in a timely man
Confidential Page 25 Field Operations Manual Chapter Four - Field Standards
Confidential Page 26 I. Field Installation Standards The following provides the details that are to be complied with for every installation. Ge
Confidential Page 27 Loudspeakers • All surfac
Confidential Page 28 Wiring Unless specifica
Confidential Page 29 Wiring – (continued) • S
Confidential Page 3 Edited 6-17-2008Overview Mission Statement: DMX’s mission is to be the global leader in providing the finest commercial
Confidential Page 30 Splicing • Types of lines
Confidential Page 31 Terminations • All wires c
Confidential Page 32 Labeling • All equipment s
Confidential Page 33 Anchoring • All equipment,
Confidential Page 34 Equipment Placement • Al
Confidential Page 35 Equipment Racks/Assembly
Confidential Page 36 Electrical Make sure the e
Confidential Page 37 9/26/2010 Satellite • All d
Confidential Page 38 II. Testing Procedures The
Confidential Page 39 III. Equipment for Subcontr
Confidential Page 4 Edited 6-17-2008Installation and Service - Network Policies Current Information: It is the Subcontrac
Confidential Page 40 IV. DBS Field Standards 1. EQUIPMENT O CHANNEL MASTER DISH O RECIEVERS O REMOTES O TOOLS AND MISC. HARDWARE 2. STANDARD
Confidential Page 41 DR200, DR 500/501, DR1000 Receivers • Full CD Stereo quality • Mono, Stereo and Digital outputs • One hundred plus channel
Confidential Page 42 Tools & Misc. Hardware Compass Inclinometer Concrete blocks RG-6 Coax Cable F- Compression type connectors RG-6 compress
Confidential Page 43 Standards NEVER penetrate the roof!!! Try to hide dish from street view Always ground the dish. Always use requir
Confidential Page 44 DBS System Overview Although the use of satellites, satellite dishes, and receivers may seem complex, the DMX/DBS service use
Confidential Page 45 Once the DMX music programming is received at your location, your DR500/1 or DR200 Receiver and associated audio components ta
Confidential Page 46 Remote Control Units To select music channels remotely, you can use any DMX remote control unit. All remote control models ha
Confidential Page 47 Antenna Installation and Alignment Satellite Dish Installer: Ground the RF input cable to the building grounding system as
Confidential Page 48 Connecting Multiple Receivers to One Antenna Multiple DR500/1 Receivers can be connected to one antenna. However, to avoid da
Confidential Page 49 IV. Inspections DMX reserves the right to inspect all DMX jobs in progress or completed. DMX’s field inspections are intend
Confidential Page 5 Edited 09-23-2010Service and Installation - Subcontractor Responsibilities As a DMX Subcontractor, you are responsible for
Confidential Page 50 Field Operations Manual Appendix
Field Standards - Appendix AAudio Connections
Field Standards - Appendix AAudio Connections -(continued)Note: This does not show strain reliefs, only connectivity.Strain reliefs must be used at
Field Standards - Appendix BCoaxial CableSignal distance before degradation on coax:• RG59 baseband (video) 600’ broadband (RF) 50’• RG6 baseban
Field Standards - Appendix BCoaxial Cable - (continued)BNC: A three bladed rotary cutter should be used (measurements shown for thisparticular connec
Field Standards - Appendix CCable PullsLeave extra wire at the starting and termination points. With long termprofitability in mind, losing a few fee
Field Standards - Appendix CCable Pulls - (continued)The best place to run the cable is through the roof support structure. Do not leavethe wire layi
Field Standards - Appendix CCable Pulls - (continued)CABLE DRESSING:• Do not tie AC cables from equipment together. Tie each cable separatelywith jus
Field Standards - Appendix DMounting HardwareUse This Bolt reference chart when choosing hardware.
Field Standards - Appendix EAnchor ChartUse this chart when choosing anchors.
Confidential Page 6 Edited 10-01-2009Shipment Verification For all shipments, open and inspect all cartons immediately upon receipt. • Exami
Field Standards - Appendix EAnchor Chart - (continued)Use this chart to determine the size of the hole to drill for the anchor you choose.DIAMETER OF
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Confidential Page 7 Edited 09-23-2010Shipment Verification - (continued) In all cases of reported damage, place all damaged freight in a protect
Confidential Page 8 Edited 6-17-2008Workmanship/Warranty Expectations As the Subcontractor, you will have agreed to: • Correct any problems wi
Confidential Page 9 Edited 10-01-2009Communication In working with DMX, you will have agreed to: Inform your DMX contact within 24 hours if an
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